Insight Category: Informer

Unlocking Potential in the Contact Centre

Unlocking Potential in the Contact Centre

“Talent is evenly distributed. Opportunity often isn’t.” In this episode of Informer we’re joined by Lisa Dolan, who is the Regional VP for Employee Experience at TP and one of…
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Tackling Data Sovereignty Challenges

Tackling Data Sovereignty Challenges

For contact centres, data sovereignty has been a central discussion point for several decades now, with the advancement of cloud-based technologies, legislation such as GDPR and the US Cloud Act,…
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Supporting Colleagues and Team Members With ADHD

Supporting Colleagues and Team Members With ADHD

In this episode of Informer, Chris talks to founder of Adeptina and training facilitator for the Neurodiversity Training Academy, Tina Squire about the impact of Attention Deficit Hyperactivity Disorder (ADHD)…
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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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