Insight Category: CareerTalk

CareerTalk with Graham Swanton

CareerTalk with Graham Swanton

In this episode of CareerTalk, Leigh chats with Graham Swanton, Director of Customer and Insight at Moat Homes. With a career spanning customer operations and service improvement in the social…
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CareerTalk with Sandrea Morgan

CareerTalk with Sandrea Morgan

In this episode of CareerTalk, Leigh chats with  Sandrea Morgan, Head of Customer Experience at activewear brand Adanola. With over two decades of experience across customer service, outsourcing and customer…
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CareerTalk with Morris Pentel

CareerTalk with Morris Pentel

Another fascinating CareerTalk hosted by Leigh Hopwood, CEO at CCMA, speaking with Morris Pentel, who describes himself as an Experience Scientist. With a career spanning telecoms, outsourcing and financial services,…
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CareerTalk with Harj Johal, The AA

CareerTalk with Harj Johal, The AA

In this episode of CareerTalk, Leigh chats with The AA’s Harj Johal. Harj has 30 years working in contact centres and customer relations within the UK insurance industry, for major…
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CareerTalk with Paul Mazoyer, Heineken

CareerTalk with Paul Mazoyer, Heineken

Careers in a contact centre can be incredibly rewarding, and the skills you learn are for life. Leigh chats with industry leaders about their careers in order to inspire others.…
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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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